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5 articles

Everything you need to know about Skull Riderz Order Information or Concerns.

Articles

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately (within 1 hour of placing your order). Once our warehouse has processed your order, we will be unable to make any changes.

My order status is “Unfulfilled”. What does that mean?

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

Why was my order canceled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our Customer Experience team.

What can I do if my order arrives damaged?

If your order arrives damaged in any way or is incorrect, please contact us within 7 days from receiving your order at [email protected] with your order number in the subject line and a photo and/or short video of the item’s condition. We will